All events for Telephone Skills A – Z (1 Day)

Telephone Skills impact on everyone within an organization. Learn to create a professional image, and use business telephone etiquette techniques in a variety of business settings. Pre-requisites None Course contents Part 12: A-F Attitude: It’s Your Choice Be Friendly Before You Know Who It Is Buffer Words Bureaucratic Bounce Call Centers Cellular Phones Cliff-Hangers Company Jargon Controlling the Conversation Don’t Be Too Busy to Be Nice Eight Great Hates Email Emotional Leakage Fast Talkers Five Forbidden Phrases Foreign Accents Front-Line…