Jump-Start Work-Life Skills Programme (9 Days)

Module 1: Emotional Intelligence Works (2-days)

The “People Smart” approach of this course will help you improve relationships in business and social settings, stop wasting time and energy on negative emotions, manage emotions and communicate intelligently, and increase flexibility, enthusiasm, and teamwork. Emotionally “unsmart” people undermine their own happiness and success by wasting time on personality conflicts, complaining, and losing self-control when faced with tense and stressful situations. Learning the techniques to manage your reactions and raise your level of emotional intelligence will result in more positive and constructive relationships, and a more satisfying and productive life.

Module 2: Advanced Interpersonal Communication (2-days)

Upon successful completion of this course, students will be able to:

•  Identify communication styles and methods.
•  Give good first impressions, build rapport, and build positive relationships.
•  Build relationships through feedback.
•  Identify supervisor roles and handle human resource issues.
•  Communicate with colleagues and subordinates.
•  Communicate with customers and vendors.
•  Identify cultural networks, manage physical culture, and manage emotional culture.

Module 3: Speakeasy – Conquer your Fear of Speaking in Public(1-day)

Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this one day workshop is just for you! It’s aimed at anybody who wants to improve their speaking skills in informal situations. We’ll give participants the confidence and the skills to interact with others, to speak in informal situations, and to present in front of small groups.

Module 4: Conflict Resolution – Dealing with Difficult People (1 day)

Specific learning objectives include:

•  How their attitudes and actions impact others
•  New and effective techniques for dealing with difficult people
•  Coping strategies for dealing with difficult people and difficult situations
•  How to identify times when they have the right to walk away from a difficult situation
•  Techniques for managing and dealing with anger

Module 6: Diversity Training – Celebrating Diversity in the Workplace (1 day)

Specific learning objectives include:

•  What diversity and its related terms mean
•  To be aware of how aware they are of diversity and where they can improve
•  Understand how changes in the world can affect them and their view
• To identify their stereotypes
•  What terms are politically correct and which are not, and why
•  The four cornerstones of diversity
•  What the pitfalls are relating to diversity and how to avoid them
•  A technique for dealing with inappropriate behavior
• A management style to encourage diversity
• What to do if they or one of their employees feels discriminated against

Module 7: Building Self Esteem & Assertiveness (1 day)

Specific learning objectives include:

•  Grow in the conviction that they are competent and worthy of happiness
•  Make a positive first impression
•  Turn negative thoughts into positive thoughts
•  Make requests so that you get what you want
•  Find ways of connecting with people

Module 8: Influence & Persuasion (1 day)

This one day workshop will help you teach participants how to:

• Make decisions about using persuasion versus manipulation
•  Apply the concepts of pushing and pulling when influencing others
•  Use different techniques for getting persuasive conversations and presentations underway
•  Make a persuasive presentation by using the 5 S’s
•  Apply storytelling techniques to extend influence
•  Leverage concepts of neuro linguistic programming in everyday influence and persuasion.

Total Training Days: 9

Duration: 3 – 4 Months