Jump-Start Receptionist Effectiveness (5 Days)

Module 1: Emotional Intelligence Works (1-day)

The “People Smart” approach of this course will help you improve relationships in business and social settings, stop wasting time and energy on negative emotions, manage emotions and communicate intelligently, and increase flexibility, enthusiasm, and teamwork. Emotionally “unsmart” people undermine their own happiness and success by wasting time on personality conflicts, complaining, and losing self-control when faced with tense and stressful situations. Learning the techniques to manage your reactions and raise your level of emotional intelligence will result in more positive and constructive relationships, and a more satisfying and productive life.

Module 2: The Radiant Receptionist (2 days)

This workshop aims to assist newly appointed receptionist and/or your relief receptionist to understand the importance of her role and to acquire the skills and attributes of a confident and efficient frontline person.

Objectives

• Understand the function of the receptionist
• To manage a clean, safe and welcoming reception area
•  To understand how to deal with both external and internal customers
•  Effective communication
• To educate on the importance of exceptional customer service

Module 3: Overview of PC’s with Keyboard & Typing Skills (2-days)

Description

Students will learn the basic skills necessary to operate a personal computer, as well as start touch typing. The blended learning method, combining PC Overview and Typing Skills makes this a powerful entry level course.

Benefits

Students will gain the basic skills required to use a computer, blended with keyboard and typing skills. The typing software will be given to each student on CD, for their continuous improvement. The skills transfer that takes place is great for building confidence and often opens the door to learning for the student.

Total Training Days: 5