All events for Customer Service Training: Critical Elements of Customer Service ( 2 Days)

This is a two-day workshop that provides an introduction to customer service and telephone skills. The workshop also covers working with unhappy customers and exceeding customers’ expectations.   Pre-requisites None Objectives Specific learning objectives include: Recognize that service delivery is an individual response value Understand how an individual’s behavior impacts the behavior of others Develop more confidence and skill as a problem-solver Communicate more assertively and effectively Make customer service a team approach Course contents Introduction and Course Overview You…