Coaching Skills (1 Day)
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This course covers basic coaching skills. Students learn to become an effective coach, coach diverse employees, develop a coaching process, use verbal and nonverbal communication, and use face-to-face communication.
Objectives
Upon successful completion of this course, students will be able to:
- establish a coaching foundation.
- coach diverse employees.
- use the coaching process.
- communicate clearly using verbal and nonverbal communication.
- communicate face-to-face with employees and select a correct communication approach.
Course contents
Becoming an Effective Coach
- Coaching
- Understanding Differences Between Coaching
- and Managing
- Aversions to Coaching
- Avoiding the Coaching Process
- Identifying Effective Coaches
- Providing Feedback
- Establish a Coaching Foundation
- Building Relationships
- Motivating Your Employees
Coaching Diverse Employees
- Personality Styles
- Understanding Cooperative Personality
- Evaluating a Personality Style
- Motivating Personality Types
- Establish Trust with Employees
- Building Trust Relationships
- Hindering an Employee’s Trust
- Overcoming Distrust in an Employee
- Communicating with Trust
Coaching Process
- Coach/Employee Relationship
- Recognizing a Coaching Opportunity
- Maintaining a Relationship
- Objectives, Expectations, and Goals
- Asking Questions
- Understanding Short Term And Long Term Goals
- Setting Suitable Goals
- Keeping Focus on Goals
- Evaluate Performance
- Evaluating an Employee
- Providing Positive and Constructive Feedback
- Offering an Effective Reward
Language and Nonverbal Communication
- Clear Language
- Coaching Language
- Communicating Clearly
- Misinterpreting a Message
- Nonverbal Communication
- Understanding Nonverbal Communication
- Effective Questioning
- Questioning an Employee
- Using Questioning in a Coaching Process
Face-to-Face Communication
- Understand Face-to-Face Communication
- Benefiting From a Face-to-Face Communication
- Conducting a Face-to-Face Communication
- Making a Productive Face-to-Face Meeting
- Choose the Right Approach
- Confronting an Employee
- Using the Confrontation with Care
TBC