Closing Telephone Sales
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This one-day course covers telephone presentations, handling objections, and closing sales.
Objectives
Upon successful completion of this course, students will be able to:
- make a telephone presentation.
- handle and overcome objections.
- close sales.
Course contents
Making a Telephone Presentation
- Planning a Telephone Presentation
- Knowing Your Product or Service
- Structuring the Presentation
- Delivering the Presentation
Handling and Overcoming Objections
- Understanding Objections
- What a Concerned Customer is Really
- Saying
- Is It Really an Objection?
- Common Types of Objections
- Using Diplomacy and Tact
- Answering Objections
Closing the Sale
- Gaining Agreement
- Asking for the Order
- Cross-selling and Up-selling Techniques
- Using Up-selling and Cross-selling Methods
- Confirming the Sale
TBC