Facilitation Skills for Managers & Supervisors ( 2 Days)
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Facilitation Skills for Leaders is an introductory course for people in organizations who want to learn how to change their behavior so that they can help their workgroup or team grow and perform more effectively. Working in groups or teams requires managers, supervisors, leaders and workgroup / team members to learn those skills and put them into practice. This class is your first step in the process of understanding, creating, and applying the principles of facilitation to your work group or team.
Benefits
You will learn and apply tools to help you simplify complex ideas and provide planning for the problem solving process. You will assess your facilitation skills and learn to overcome your (and others’) obstacles to change. You will be able to plan and facilitate productive meetings and use communication skills and intervention to help your team or work group progress.
Pre-requisites
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Customer Service Skills
Objectives
- Understand the roles of facilitation in an organization.
- Learn the fundamental principles, skills and tools of facilitation and how to use them.
- Assess your facilitation strengths and needs.
- Plan an effective team or workgroup meeting.
- Recognise and overcome barriers to work group or team effectiveness.
- Create action plans for putting newly learned skills to work.
Course contents
The Nature of Facilitation?
- Introduction
- Assessing your facilitation skills
- Facilitation and personal accountability
The Role of the Facilitator
- How facilitation differs from leadership, management and supervision
- Understanding the difference between content and process
Manage Meetings
- Why people say, “We have too many meetings here.”
- Planning an effective meeting
Helping the Workgroup or Team
- Facilitative behaviours
- Interventions
- Helping the workgroup or team grow
Individual Action / Application Plan